Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details where available.

Shipping Times

We partner with Aramex to deliver your orders.

Estimated delivery: 8–11 business days from the date of dispatch.

Delivery times are estimates and may vary due to your location, weather conditions, peak shopping periods, public holidays, or other unforeseen courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Tracking Your Order

Once your order has been shipped, you'll receive a tracking number (where available) so you can monitor your parcel's progress through the Aramex tracking system.

Delivery Information

Please ensure your shipping address and contact details are accurate before placing your order. Luméra is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Delayed or Lost Parcels

While we work closely with Aramex to ensure timely delivery, delays can occasionally occur. If your parcel has not arrived within the estimated delivery timeframe, please contact our support team, and we'll assist you in tracking and resolving the issue with the courier.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can investigate and assist you as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.